If your question has not been answered, please contact our technical support team for a further solution.
1. Is the product in stock?
We have most of our products in stock. However, depending on the quantity of your order and other additional requests you may have, the process could be longer.
2. How do I place an order?
Vazyme Biotech provides both online and offline order methods for our customers.
Online Order: Please add your items to your Cart and follow the online order process.
Offline Orders: Please contact our sale specialists via phone call, fax, or email. Click here for the contact information.
In addition, you may also need to provide the following information to complete your order:
1. Product name, catalog number, quantity, and the additional requests for your customized products.
2. Shipping and Billing address.
3. Payment information.
4. Your order-related information such as phone number, email address, etc.
3. Do you offer international shipping?
We offer multiple international shipping options. Please contact our sales specialists for more information.
4. Do you offer academic or other discounts?
Vazyme Biotech will launch special offers sometimes.
5. What are the transit times for your products?
Vazyme Biotech ships all of the in-stock products as soon as all the order information has been confirmed. You can always contact our sales specialists for shipping information or check your mailbox for follow up emails.
6. What payment options do you offer?
Vazyme Biotech will send you an invoice after your order has been confirmed. For specific payment method options, please contact our sales specialists.
7. How do I know if Vazyme Biotech has received my order
Vazyme Biotech will send you a confirmation email as soon as we receive your order. We will send you a second email with your tracking details when we have shipped your order.
8. Do you offer product samples before I make a full purchase?
Of course! We offer trial-sized samples for testing purposes. Please contact our sales specialists for more information.
9. What currency are the prices shown in?
All prices are shown in US dollars.
10. How do I contact the customer service/sales specialists?
For all other countries/regions, please submit your inquiries online.